MarketRent Help Hub

How to add a new user

finn@marketrent.co.uk (Finn) — Wed, 17 Jun 2026 05:37:10 GMT

How to Add a Team Member to Your MarketRent Account

1. Open Settings and go to Users

From your MarketRent account, open Settings.

Scroll to the bottom of the page.

Click Users to view the accounts already set up.

This area includes existing property managers, landlords, and tenants.

2. Start adding a new administrator

To add a new team member, click Add New Administrator.

Enter the new team member’s email address.

Click Save to create the account entry.

3. Enter the team member’s details

Add the person’s first and last name.

Optional: include a phone number or other details.

These extra fields are not required to complete the setup.

4. Save and send the password reset email

Click Save after entering the details.

Then select Send Password Reset Email.

The new team member will receive an email prompting them to reset their password.

5. Confirm the new account is ready

Once they reset their password, they will have their own MarketRent account.

They can then log in and access the account based on their assigned role.

Set rent review chase emails

finn@marketrent.co.uk (Finn) — Wed, 17 Jun 2026 05:37:10 GMT

1. Open Settings and Find Rent Review Chase Dates

Go to Settings.

Scroll down to Rent Review Chase Dates.

This is where you control when automated chase emails are sent after a status change.

2. Set the Number of Business Days Before a Chase Email Sends

The setting determines how many business days pass after each status change before a chase email is triggered.

Example: after sending a Section 13 notice, if no response is received, the system will send an automated chase email after the configured delay.

The default is 3 business days.

3. Adjust the Delay and Save

If you want to give tenants more time, change the value to a longer delay, such as 5 business days.

Click Save to apply the new chase timing.

The updated setting will control future automated chase emails.

How to edit email content templates

finn@marketrent.co.uk (Finn) — Wed, 17 Jun 2026 05:37:09 GMT

How to Edit Email Templates in Settings

1. Open the Content Templates area in Settings

Go to Settings.

Click the Content Templates tab.

This is where the automated emails for landlords and tenants are stored for different stages of the rent review process.

2. Choose the email template you want to customise

Select the template you want to edit.

In the example, the Rent Review Proposal email is chosen.

This is the first email sent to the landlord in the process.

3. Edit the email content

Review the current email text.

Make your changes directly in the template.

Example edit: add a simple personal greeting like “Hope you are well” to make the message feel more personal and aligned with your agency branding.

4. Save and compare your changes

Click Save to apply the update.

Use Compare to view the old version next to the new version.

This helps you confirm exactly what changed before finalising.

5. Finalise the template

Review the updated template one last time.

If needed, click Cancel to exit the comparison view.

Click Save again to keep the final version of the email template.

Run a rent review from start to finish

finn@marketrent.co.uk (Finn) — Wed, 17 Jun 2026 05:37:09 GMT

How to Run a Rent Review from Start to Finish

1. Open the Rent Review and Confirm the Property Is Ready

Start in the Rent Reviews area and open the property you want to review.

This walkthrough uses a blank example property so you can see the full setup process.

If you only need one part of the workflow, there are shorter videos for each stage.

2. Enter or Verify the Tenancy and Property Details

Go to the Edit screen and fill in any missing tenancy/property data.

Add key tenancy details such as:

Tenancy start date
Current rent amount
Rent frequency (monthly, weekly, etc.)
Last rent increase date
First rent increase date

Add any required inclusions, such as communal utilities, if applicable.

Complete property details such as:

UPRN, if available
Property type
Number of bedrooms and bathrooms
Condition/maintenance notes
Furnishing status
Parking/garden details
Size in square metres
Property age band

Save the record to update the file and clear the related next-step actions.

3. Add the Landlord and Tenant Records

Open the People page or click Edit People from the next step.

Add the landlord and tenant contact details.

If the data already exists in your CRM, it should pull through automatically.

For multiple tenants, click the add icon again to include each additional tenant.

You can also add extra details like:

Phone numbers
Company names for corporate tenants

Once saved, this removes the people-related action from the next steps list.

4. Build the Evidence Pack with Comparable Properties

Go to Property Comparables to gather evidence for the rent review.

Filter the comparable data by relevant criteria, such as:

Property type
Number of bedrooms
Location/distance
Recency of achieved rent

Review the best matches and choose comparables that are closest in size, type, and location.

Add selected comparables using the plus button.

The chosen properties become the comparables used in the evidence pack.

5. Add Rent Indexation Data

Open the Rent Indexing step and add a new index.

Use PIPR (Price Index for Private Rents) as the preferred indexation method.

Review the recommendation based on:

The tenancy start date
How the market has moved since then
The local authority area
The property type

Add the indexation to strengthen the rent review recommendation.

6. Attach Supporting Documents Such as EPC if Available

Check whether an EPC certificate is available and attach it if you have one.

If no EPC is available, leave it blank for now.

You can also review the evidence pack and rent review report before sending the proposal.

7. Propose the Rent Review to the Landlord

Open the Propose Rent Review step.

Review the current rent, comparable evidence, and indexation recommendation.

Decide on the proposed rent amount based on the evidence.

Set a minimum negotiable amount so the landlord authorises a lower settlement floor if needed.

You can adjust the rent using the slider or by typing the amount directly.

Save and send the proposal to the landlord.

8. Landlord Reviews the Proposal and Responds

The landlord receives an email and opens the proposal.

They can view:

The property details
The rights information
The evidence pack
The current rent and proposed rent range

The landlord can choose to:

Accept the recommended rent
Propose a different rent
Reduce the rent
Defer the review

They also confirm the negotiation floor if applicable.

Once submitted, the response returns to the MarketRent account.

9. Review the Landlord’s Instruction and Send the Section 13 Notice

Back in MarketRent, review the landlord’s submitted instruction.

Confirm the agreed rent and the date the new rent should start.

Choose the earliest allowed start date if appropriate.

Optionally sign on behalf of the landlord.

Preview the Form 4 / Section 13 notice to check all details.

Edit any tenant or property details if needed, then save and send the notice to the tenant.

10. Tenant Reviews the Notice and Responds

The tenant receives the Section 13 notice by email and opens the link.

They can download:

The Section 13 notice
The evidence pack

They are shown the proposed rent increase and their rights.

The tenant can choose to:

Accept the proposed rent
Propose a different rent
Decline

In this walkthrough, the tenant accepts and submits their confirmation.

11. Complete the Rent Review and Apply the New Rent

Return to MarketRent and open the Complete Rent Review action.

Apply the new rent amount.

Confirm the rent frequency and the effective start date.

Save the update.

The property is then marked as complete and scheduled for the next review.

The system will flag it again in advance of the next rent review period.

How to change when rent reviews are flagged

finn@marketrent.co.uk (Finn) — Wed, 17 Jun 2026 05:37:08 GMT

How to Change the Rent Review Lead Time in Settings

1. Open Settings and find Rent Review Settings

Go to Settings.

Scroll down to Rent Review Settings.

Locate the field called Next review date offset in months.

This is the setting that controls how far in advance rent reviews are flagged to your property manager.

2. Update the review offset month value

Check the current default value, which is usually 3 months.

Enter the number of months you want instead.

For example, change it from 3 to 4 if you want more lead time.

You can also shorten it if you want rent reviews to appear closer to the review date.

3. Save the change

Click Save after updating the value.

The new setting will apply to future rent reviews.

4. Confirm the new flagging timing

Rent reviews will now be flagged based on your updated offset.

For example, if set to 4 months, reviews will be flagged 4 months before the actual rent review date.

This gives you more or less time to prepare, depending on the value you choose.

Add PIPR indexation to rent reviews

finn@marketrent.co.uk (Finn) — Wed, 17 Jun 2026 05:37:07 GMT

How to Add Indexation to a Comparable Pack for a Rent Review

1. Open the Rent Review for the Property

Go to Rent Reviews.

Select the property you are working on.

If the property shows no valid rent indices in the next steps, you’ll need to add one before continuing.

2. Open the Indexation Tab

From the property’s next steps, click the action prompt or open Indexation from the top menu.

This will take you into the Indexation tab where you can add a new index.

3. Add a New Index

Click Add New Index.

You’ll see two index options available:

PIPR Absolute
PIPR Indexation

You can also choose between automatic and custom settings.

If your property details are already filled in, the automatic option should populate the relevant information for you.

4. Choose the Index Type

PIPR Absolute is shown first, then PIPR Indexation.

Recommended option: use PIPR Indexation for most rent reviews.

PIPR Indexation tracks the change in rental value from the last rent increase date to the current day.

PIPR Absolute shows average values for the area without considering the current rent being charged.

5. Confirm and Load the Index

Click OK to save the selected index.

Once loaded, the index will appear in the indexation section.

If needed, you can remove the Absolute index and keep only the PIPR Indexation version.

6. Review the Suggested Rent Increase

After the index is added, the system will calculate the suggested rental increase.

In the example shown, the suggested increase is £18.31 per month.

This figure will pull through into the comparable pack.

7. Finish the Rent Review Workflow

Once indexation is complete, the prompt in Next Steps disappears.

The final step is to propose the rent review to the landlord.

How to search properties in Rent Reviews

finn@marketrent.co.uk (Finn) — Wed, 17 Jun 2026 05:37:07 GMT

How to Search for a Property in Rent Reviews

1. Open the Rent Reviews tab

Go to the Rent Reviews tab.

You should see a list of your properties displayed on the page.

2. Choose a search method

At the top of the page, locate the search options.

You can search by address or use one of the other available filters.

3. Search by postcode

Select Postcode as the search option.

Enter the property’s postcode into the search field.

Click Apply to run the search.

4. Open the matching property

Review the search results.

When the correct property appears, click it to open the property record.

Uploading landlords and tenants to a rent review

finn@marketrent.co.uk (Finn) — Wed, 17 Jun 2026 05:37:06 GMT

How to Add Landlords and Tenants to a Rent Review

1. Open the Rent Review and go to the people section

Start from the Rent Reviews area and open the relevant property.

On the Next Steps page, look for the option to edit people.

You can access this either by:

Clicking the Edit People action, or

Clicking the People tab at the top.

2. Check whether landlords or tenants are already added

The property may currently show no tenants or landlords.

If no one has been added yet, you can begin assigning them from this screen.

This is where you manage all landlord and tenant records for the rent review.

3. Add a tenant

Click Add Tenant to assign an existing tenant.

If the tenant is already in the system, select them from the dropdown.

If they are not yet in the system, click Add Tenant and enter their details manually.

4. Add a landlord

Click Add Landlord to assign a landlord.

If the landlord already exists in the system, choose them from the dropdown.

If not, select Add Landlord Details and fill in their information.

When finished, click Save.

5. Confirm the people have been added

After saving, the landlord or tenant should appear on the property.

In the example, the landlord is selected from the existing records and successfully added.

If you need to add multiple landlords or tenants, click Add again and repeat the process.

Add property information to a rent review

finn@marketrent.co.uk (Finn) — Wed, 17 Jun 2026 05:37:06 GMT

How to Add Property Information to a Rent Review

1. Open the rent review and access property editing

Go to the relevant Rent Review record.

Find the property you want to update (example shown: 13 Clapham Common North).

Use either of these options to start editing:

Edit property features
Edit at the top of the page

The screen is split into two sections:

Tenancy information
Property information

2. Fill in the property details

Enter the property’s internal identifiers:

Unique property number
Property reference

Add the property type and features:

Example: Flat
Bedrooms: 2
Bathrooms: 2
Furniture: No furniture

Add external features if applicable:

Private drive: Yes
Garden: No

3. Enter size and build information

Add the property’s floor space.

Example shown: 76 square metres

The system will automatically convert and display the equivalent square footage.

Select the property’s build period / age band.

Example shown: 2007 to 2011 (new build)

4. Save the changes

Click Save once all property information has been entered.

Return to the Next Steps tab to confirm the information has been saved.

The property information section should now be cleared/updated, indicating the entry was successful.

Adding property comparables in rent reviews

finn@marketrent.co.uk (Finn) — Wed, 17 Jun 2026 05:37:05 GMT

How to Add Property Comparables in Rent Reviews

1. Open the target property in Rent Reviews

Go to Rent Reviews.

Open the target property you want to review.

In the example, the property used is 13 Clapham Common North.

If there are no valid comparables yet, you can access them from either:

The Action: Property Comparables item in Next Steps, or

the Property Comparables tab at the top.

2. Review the property details and existing comparables

At the top of the Property Comparables screen, review the target property’s key details:

Property type
Number of bedrooms and bathrooms
Current rental price

Below that, review the comparables already loaded from your own portfolio.

For each comparable, check:

Whether it is an achieved rent or asking rent
The distance from the target property
When the rent was achieved

3. Filter your portfolio to find the best matches

Use the filters to narrow down your own property list.

Start with the most relevant property type, such as:

Two-bedroom flats

If needed, add more filters such as:

Unfurnished properties

The system will show recommended comparables based on:

Distance
Similarity to the target property

4. Choose the most suitable comparables

Review the recommended comparables and prioritise the strongest matches.

Good comparables are typically:

Close to the target property
Similar in size and type
Recently rented
Based on achieved rent rather than asking rent

In the example:

One property is less than 500 metres away and rented less than a week ago
Another is slightly farther away but still a strong comparable

Add the comparables that best reflect current market conditions.

5. Confirm the comparables have been added

After selecting the comparables, return to the Next Steps tab.

Confirm that the property comparables action has cleared.

This indicates the comparables have been successfully added to the property.